Tweet Angels
  • Home
  • Services
    • Instagram
      • Weekly Instagram Followers
      • Likes
        • Instagram Likes
        • Auto Likes plus Impressions
        • Instagram Power Likes
      • Instagram Power Comments
      • Views
        • Instagram views
        • Auto Views
        • Story Views
        • Ig Live Views
    • Twitter
      • Twitter Followers
      • Automatic Engagement
    • Facebook
      • Facebook Post Likes
      • Targeted Facebook likes
      • Weekly Facebook Likes
      • Facebook 5-Star Review
    • Youtube
      • Youtube Likes
      • Youtube Subscribers
      • Youtube Views
      • Youtube Watch Time
      • Youtube Shares
    • Spotify
      • Spotify plays
      • Spotify Followers
    • Packages
    • Tiktok
      • Tiktok Auto Views
      • Tiktok Auto Likes
      • Tiktok Live
      • Tiktok Shares
      • Tiktok Auto Share
      • Tiktok Auto Comment
      • Tiktok Followers
    • Apple Music
      • US Rating & Reviews
      • UK Rating & Reviews
    • SoundCloud
      • Soundcloud Likes
    • Social Media Management
      • Social Media Management (x3 Pages)
  • Case Studies
  • Blog
  • Contact TweetAngels

How to Use Social Media as Your Top Customer Service Tool

Posted on October 14, 2015 0

No matter whether You are Activating in a B2B or a B2C Field, you should know that your Customers are more and more Demanding and that their Expectations are Rising Year by Year. What they are after is a Complete Online and Offline Experience, which Accompanies them from the Brand’s Pre-Sale Strategy to the Actual Purchase and, later, the Post-Sale Period. Having a Great Product is Not Enough; you need to Cater to your Customers’ Needs, Walk them Through the Buying Process, Answer their Questions and Complaints. This is where Social Media comes in. Today, just being Online and Posting is not enough, you need to Turn Channels like Facebook, Twitter, Instagram, Youtube, Google +, Pinterest etc. into your Customer Service Tools.

To do so, you must Firstly Understand what each Social Media Network is Suitable for and which is More Popular with your Customers. For example, Linkedin has an Audience of Professionals, which makes it Good for B2B Businesses, while Pinterest and Instagram are very Visual and are Suitable for Audiences which are more into Aesthetics, Architecture, Photography, Design, Fashion etc. What you or your Social Media Marketing Professional need to do is see where your Customers are and Approach them there.

Social Media Marketing is not only about Talking, you need to Listen, as well. Good Customer Service is Proactive, which means that you need to Understand your Consumers and Find Out their Interests before they come to you. Monitor your Company’s Feedback and try to keep in touch with the People which are Representative for your Business, see What kind of Products they Use, how they feel about them, find out which are their Interests, Values, Causes and the Brands they like. Use this Information to Create Compelling Strategies which Capture your Audience’s Attention and has People Engaging with You.

An Important Part of Your Strategy should be Talking to your Customers and Answering their Questions and Potential Complaints. If your Business is a small one, Replying to everyone is an Attainable Objective, but, as your Company Grows, this becomes more difficult. The more your Customers Engage with you, the Harder it is to Keep Up with Them, so Prioritizing is a must. Complaints, Issues with the Products they Bought, Maintenance, Service and Product Information Requests should be Handled First. Afterwards, Brands should always Thank People who Mention their Products and Services and Acknowledge their Help in Growing their Awareness.

When you Answer People, try to always be Prompt, as the more Serious the Situation is, the Sooner People want an Answer. Moreover, you should Always Be Polite. Even though Social Media Marketing is all about Building an Informal Relationship with your Customers, you will always Need to Follow the Same Customer Service Principles that You Apply in Real Life.

social media marketing   Blog,Social Media

Leave a Comment


Cancel reply

Your email address will not be published. Required fields are marked *




Enter Captcha Here :


Recent Posts

  • Why Do You Need to Hire a Social Media Management Company
  • Is TweetAngels Safe to Use?
  • Why TweetAngels for Twitter Followers?
  • How Do Paid Followers on Twitter Services Work at TweetAngels?
  • How To Buy Twitter Followers Risk-free and Safely?

Recent Comments

    @ 2020 Tweet Angles - All Rights Reserved
    TODAY ONLY!! GET 40% OFF EVERYTHING!! TRY THE NEW TWEET UNDER NEW MANAGEMENT! USE CODE: Newyear40